At PK9 Gear, we stand behind the quality and durability of our Australian-made dog training equipment. Your satisfaction is our priority, and we're here to ensure every purchase meets your expectations. However, we understand that sometimes a product may not meet your expectations or may be damaged during shipping. 

If you are not completely satisfied with your purchase, please contact us within 90 days (Ninety days) of receipt of the item(s) at
📧 support@pk9gear.com.au
📍 288 Doncaster Rd, Balwyn North VIC 3104

Return Policy

We happily accept returns for items in ‘as new’ condition within 30 days of purchase.

To be eligible for a return:

• The item must be unused, unworn, and in its original packaging with all tags attached.
• The item must have been purchased directly from the PK9 Gear website.
• Items bought from other stockists must be returned to the original place of purchase.

• Please note:
  Customised items can’t be returned unless there’s a fault.
  We won’t accept returns on items that are soiled, damaged, or used.

Send returns to:
📦 PK9 Gear - Returns
📍288 Doncaster Rd, Balwyn North VIC 3104

We recommend using a tracked shipping method to ensure safe delivery. Don’t forget to include a short note explaining your return and a copy of your invoice or order number.

Damaged or Faulty Items

If your item arrives damaged or faulty, please contact us straight away:

📧 support@pk9gear.com.au
📍 288 Doncaster Rd, Balwyn North VIC 3104

We’ll sort it out with either a replacement or a refund, depending on the situation.

Refunds

Once your return is approved, we’ll process your refund within 7 business days to your original payment method.

Please allow up to two billing cycles for the refund to appear on your statement.
🚚 Shipping costs are non-refundable.

Exchanges

To exchange an item:

1. Follow the Returns Process above.
2. Place a new order for the item you’d like instead.

Exchanges are handled as separate transactions—your original item will be refunded, and your new item will be charged to your account.

Incorrect Use of Products

Our gear is made tough for serious training, but we can’t be held responsible for damage caused by misuse. Please follow the care instructions to get the most out of your gear. 

Need a Hand?

We’re always happy to help! Reach out with any questions:
📧 support@pk9gear.com.au
📍 288 Doncaster Rd, Balwyn North VIC 3104

Thanks for choosing PK9 Gear—built for performance, made to last.