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Return and Refund Policy

At PK9 Gear, we are committed to ensuring that our customers are completely satisfied with their purchases. However, we understand that sometimes a product may not meet your expectations or may be damaged during shipping.

If you are not completely satisfied with your purchase or if you receive a damaged product, please contact us within 14 days of receipt of the item(s) at 288 Doncaster Rd, Balwyn North Vic 3104 or email us at contact@pk9gear.com.

Change of Mind

Unfortunately, we do not accept returns for change of mind. We strongly recommend that you carefully review your purchase before placing an order.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at 288 Doncaster Rd, Balwyn North Vic 3104 or email us at contact@pk9gear.com. We will either replace the item or provide a refund, at our discretion.

Inappropriate Use of items

We do not take any responsibility for any damage or failure of the product due to inappropriate use of the items. It is the customer's responsibility to ensure that the products are used in accordance with the instructions provided.

Refunds

If a refund is approved, we will process the refund within 7 working days. The refund will be credited to the original method of payment.

Shipping Costs

Customers are responsible for the shipping costs for returning an item. Shipping costs are non-refundable.

Contact Us

If you have any questions regarding our Return and Refund Policy, please contact us at 288 Doncaster Rd, Balwyn North Vic 3104 or email us at contact@pk9gear.com.